5. How are you measuring ROI/what metrics are you looking at for success?

A. Usage (who is being recognized, who is using the tool)

B. Usage and impact on employee satisfaction

C. Usage and impact on culture/employee engagement

D. Usage, impact on culture, and impact on employees work (doing better/greater work)

E. Usage, impact on culture, employee work, and business results (retention, customer satisfaction, profitability, etc.)