If you are not communicating effectively with your customers, someone else is!
In today’s times, communicating effectively with your customer is regarded as a game changer. Industries like Telecom, Banking, Retail and Utilities are investing a lot of their time and energies in aligning their customer communication strategies to their corporate plans and goals.
If you are one of those responsible for planning and implementing the Customer Communication Management Policies in your organization, here are the 5 things you must know.
– Listen – Are you being talked about – are you respected among peers and benchmarked?
– Watch – What’s the competition upto – any new tool or technology – any new trend that you cannot afford to miss?
– Smell – The general mood of the industry, the feedbacks about your products and services.
– Feel – Do not let your customers down – communicate honestly, feel their needs – be proactive
– Taste – The fruits of your communication – and engagement!
At the end of the day, it is all about understanding the needs and solving problems proactively. It is about earning the trust and respect of customers.
Interested in knowing more – Join Craig Le Clair, leading Customer Communication Management expert from Forrester Research, in a free webinar. Given below are the details.
Title of the webinar: Better Customer Experience Demands Smarter Communication
Date: Feb 1,, 2011.
Time: 3.00 PM – 4.00 PM GST (8:30 PM IST – 9:30 PM IST)
Link for register for participation: http://bit.ly/ngsoft
Participation Fees: $0.00
Limited Seats Available.
